Get an overview of your company
See what's going on and how you're performing as a company in the general reporting section. Get data about:
- All topics you received
- Total messages sent and received
- Average customer satisfaction rating
- How much it took to send the first reply
- Activate language autodetect
See how your agents perform as teams
Compare your different teams together on how many topics they have handled, how satisfied were customers and much more
- Topics handled by a team
- how much does it take to send the first reply
- how much does it take to close a topic
- Team rating
Agents performance
See how an individual agent performs
Get the necessary data to see how one of your agents is performing and contribute to your company’s satisfaction metrics.