Searchable and accessible history
Your customers can see their conversation’s history with you right inside the messenger. Also, they can request a verification email if they are using a different computer. This feature can make it possible to use live chat instead of tickets.
Know Your Customers
Get the necessary information to provide accurate help. Pre-Chat feature will enable you to ask for custom data from your customers before starting a new topic.
With the Messenger Customization tool, you can customize every single detail of Messenger the way that suits your company the best.