Assign conversations to other agents if they can better help the user. We will notify the selected agent to reply to that conversation.
See whatever you need to know about a customer
The right sidebar is designed to help you find out whom you’re talking to and whatever you need to help them better. Get context in a blink of an eye.
Latest viewed pages
Take a look at your customers journey on your site and find out where are they right now. This can help you to answer questions more properly.
Write notes for internal use
You can write as many notes as you want about a customer in the sidebar to add more context for future support requests from that user.
Bring Conversations from other channels
Centralize different channels alongside Live Chat to manage all of your business conversations in one Inbox and increase efficency.