Topics categorized for teams
See whats happening in the whole organization See whats happening in the whole organization whats happening.
Assignment
Assign conversations to other agents if they can better help the user. We will notify the selected agent to reply to that conversation.
See whatever you need to know about a customer
The right sidebar is designed to help you find out whom you’re talking to and whatever you need to help them better. Get context in a blink of an eye.
fundamental data to begin with
Pre-chat survey will collect data based on what options you need. Then, Hubber will enrich some other information like Avatars from publicly available data.
Latest viewed pages
Take a look at your customers journey on your site and find out where are they right now. This can help you to answer questions more properly.
Group customers together
Manually add segment labels to users or through API to recognize users faster.
Write notes for internal use
You can write as many notes as you want about a customer in the sidebar to add more context for future support requests from that user.
FAQ made easy
Prepare answers to frequently asked questions and send them to the users to save time and make the support process faster.
Bring Conversations from other channels
Centralize different channels alongside Live Chat to manage all of your business conversations in one Inbox and increase efficiency.
Send/Receive files easily
Send files & media directly to users or receive from them. These files will be securely hosted on our servers and there's no limit for you to keep them.