Terms of Service

Welcome, and thank you for your interest in Hubber. (“Hubber,” “we,” or “us”) and our website at hubber.live, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and Hubber regarding your use of the Service.

Please read the following terms carefully.

BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING HUBBER’S PRIVACY POLICY AND ANY ADDITIONAL TERMS AND POLICIES HUBBER MAY PROVIDE FROM TIME TO TIME (TOGETHER, THESE "TERMS"). If you are not eligible, or do not agree to the Terms, then you do not have our permission to use the Service. YOUR USE OF THE SERVICE, AND HUBBER’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY HUBBER AND BY YOU TO BE BOUND BY THESE TERMS.

Please read the Hubber Privacy Policy (https://hubber.live/company/privacy-policy/) carefully for information relating to our collection, use, storage, disclosure of your personal information. The Hubber Privacy Policy is incorporated by this reference into, and made a part of, these Terms.


1. Hubber Service Overview

The Service provides a business live chat software that enables businesses to offer live chat as a support channel to their users.

2. Eligibility

You must be at least [18] years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least [18] years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an entity, organization, or company, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and references to you herein (and all of your obligations hereunder) will refer to such entity and any individual using the Service on such entity’s behalf.

3. Accounts and Registration

To access all features of the Service, you must register for an account. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, organization name, website URL or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us by emailing us at [email protected]

3.1 Account setup

You may configure, invite your team members, create teams & etc on the Hubber dashboard app.

3.2 Setup Messenger on your site

In order to start communicating with your users on your site, you are required to install Hubber's Messenger code on your website. Without this, No conversations can come to your Hubber's Inbox. We will, However, not fully guarantee, to help you to install Messenger on your website.

4. General Payment Terms

Premium features of the Service will require you to pay fees upon registering for the applicable premium service. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable. Fees vary based on the plan, with different pricing schemes for individual users and organizations.

4.1 Pricing

Hubber reserves the right to determine pricing for the Service. Hubber will make reasonable efforts to keep pricing information published on the website up to date. We encourage you to check our website periodically for current pricing information, located here: https://hubber.live/pricing/. Hubber may change the fees for any feature of the Service, including additional fees or charges, if Hubber gives you advance notice of changes before they apply. Hubber, at its sole discretion, may make promotional offers with different features and different pricing to any of Hubber’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms.

4.2 Free Trial

You may receive a 30-days free trial period on Hubber's best plan, effective from the date that you set up your Account; provided that Hubber may terminate the trial period at any time in its sole discretion. During the free trial period you will not be subject to any monthly subscription fees or any other fees. You must provide valid credit card information immediately after the end of the free trial period in order to continue to use the Premium service, If you don’t, your organization plan will be downgraded to the Hubber’s free plan.

4.3 Authorization

You authorize Hubber to charge all sums for the orders that you make and any level of Service you select as described in these Terms or published by Hubber, to the payment method specified in your account. If you pay any fees with a credit card, Hubber may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase.

4.4 Subscription Service and Cancellation Policy

The Service may include automatically recurring payments for periodic charges (“Subscription Service”). If you activate a Subscription Service, you authorize Hubber to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your account, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. For information on the “Subscription Fee”, please see our Pricing page. Your account will be charged automatically on the Subscription Billing Date all applicable fees for the next subscription period. The subscription will continue unless and until you cancel your subscription or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. We will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). You may cancel the Subscription Service by accessing your account billing setting and clicking on the “Cancel Subscription" option.

4.5 Delinquent Accounts

Hubber may suspend or terminate access to the Service for any account for which any amount is due but unpaid. In addition to the amount due for the Service, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.

5. Electronic Communications

By using the Service, you consent to receive electronic communications from Hubber. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Service. These electronic communications are part of your relationship with Hubber. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

6. Support

Hubber will use commercially reasonable efforts to provide Subscriber with maintenance and support for the Hubber Service in accordance with its standard practices. Hubber shall have no obligation to support any version other than the current and immediate prior version of the Hubber applications including the Messenger code you install on your website. If there was any breaking change in our Messenger code, we will try to inform you by sending you several emails or maybe (but not guaranteed) directly contacting you to update the code or installation. Also, you will be required to always keep your Hubber apps (including but not limited to: Mobile & desktop apps) to the latest version. Hubber will provide the Subscriber with any patch, update or new version of the software that it generally makes available to its other users.

7. Service Limitations

Hubber uses commercially reasonable efforts to make the Hubber’s Service available 7 days a week 24 hours a day. However, we do not guarantee 100% availability of the Hubber Service, shall not have any liability to you for any unavailability of the Hubber Service, and is under no obligation to provide you with maintenance, technical support or updates for the Software or Hubber Service unless provided in conjunction with your plan type and, if provided, in the manner as determined by Hubber from time to time. We will use commercially reasonable efforts to provide 72 hours in advance notice to you in the event of any scheduled downtime. We reserve the right to suspend or terminate access to your account if your use of the Hubber Service disrupts, impedes or otherwise negatively impacts the operation of the Hubber Service or the use of the Hubber Service by other customers or if you violate any of these Terms.

8. Licenses

8.1 Permission to Use

Subject to your complete and ongoing compliance with these Terms, Hubber grants you limited, non-transferable, non-sublicensable, revocable permission to access and use the Service for your personal, internal use during the Term at the level of service for which you have paid all applicable Fees.

8.2 Restrictions

Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use it. You may not use the Service on behalf of any third-party, or in a service bureau or similar capacity.

8.3 Feedback

If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Service (“Feedback”), then you hereby grant Hubber an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.

9. Ownership; Proprietary Rights

The Service is owned and operated by Hubber. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, templates, and all other elements of the Service (“Materials”) provided by Hubber are protected by intellectual property and other laws. All Materials included in the Service are the property of Hubber or its third party licensors. Except as expressly authorized by Hubber, you may not make use of the Materials. Hubber reserves all rights to the Materials not granted expressly in these Terms.

10. Prohibited Conduct

BY USING THE SERVICE YOU AGREE NOT TO:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law;
  • Violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right;
  • Interfere with security-related features of the Service, including by: (i) disabling or circumventing features that prevent or limit use or copying of any content; (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law; or (iii) hacking, password “mining” or using any other illegitimate means of interference;
  • Modify or create derivatives of any part of the Service;
  • Interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Service; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;
  • Perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation, accessing any other Service account without permission, or falsifying your age or date of birth;
  • Take action that imposes an unreasonable, unexpected or disproportionately large load on the infrastructure of the Service of Hubber’s systems or networks, or any systems or networks connected to the Service or Hubber;
  • Sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 6) or any right or ability to view, access, or use any Materials; or
  • Attempt to do any of the acts described in this Section 9 or assist or permit any person to engage in any of the acts described in this Section 7.

11. Modification of these Terms

We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. Modifications will become effective upon the earlier of (a) your acceptance of the modified Terms, (b) your use of the Service with actual knowledge of the modified Terms, or (c) thirty (30) days following our publication of the modified Terms through the Service. Except as expressly permitted in this Section 11, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

12. Indemnity

You are responsible for your use of the Service, and you will defend and indemnify Hubber and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the “Hubber Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.