Our customers are the most crucial part of our business, so their privacy is our number one priority. We have prepared this document to describe our policies about preserving our customer’s privacy & security. Below, you can find how we collect data and how we use it.
Information we collect
We collect different types of information to be able to provide the desired service to our customers. Information we collect are:
1- Your account information
When you are signing up with Hubber, we ask for your data like your name, last name, email address, organization name & URL, profile picture, and if you want to subscribe, we collect billing information like Credit Card data.
2- Your Users data
When you install Hubber’s messenger on your site, we collect different data types to help you provide the best support experience. These data include your user’s email, name, phone number, IP address, their geo-location based on their IP address. We may use third-party services to gather more publicly provided information about your users to give more context when a new user starts a conversation with you.
3- Messages between you and your customers
As you start having conversations, we safely store these messages and related data like participants, date, assigned agents on our servers.
4- Automatically gathered informationLogging & performance observability
We collect service-related diagnostics and performance history of our applications to be able to improve our services. Includes information about your activity on Hubber’s software, log files, crashes & feedbacks you provide.Transactional information
If you subscribe to our services, we collect your payment data & billing information. For payments, we use Paddle Inc as a Merchant of Record. Paddle will handle payment processing, collect tax information and generate receipts for you. Although we don’t store your Credit Card information on our servers and Paddle Inc will process that data as a professional payment solutions provider.Device and connection information
When you install, access, or use our Services, we collect device-specific information, including information such as hardware model, operating system information, browser information & IP address.Cookies
We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”).
Whom we share your data with
Below you can find out which services has partial access to your personal data, we use these services to be able to operate, analyze or market but not limited to.Paddle
Paddle acts as Merchant of Record and processes all the payments made to Hubber.Mailgun
We use Mailgun as an Email API provider. Most of the transactional emails you receive from us like password recovery, message notifications, invitations, email verifications (but not limited to) are sent by Mailgun also hosted in Europe.Cloudflare
We use cloudflare as DNS & CDN (but not limited to) for stability and high available setup.Hetzner
We host our software at Hetzner Europe data centers in Germany & Finland.Google
We use Google Analytics to analyze the performance and essential metrics of our business.Heap Analytics
We use Heap Analytics to gather product-based information like how many of our customers use a particular feature, how many times our customers used our apps, and find out where we can improve our services.Mailchimp
We use Mailchimp email marketing software to reach out to you about events, updates to the software, onboarding you to better use Hubber and other marketing activities.
We reserve the right to update this page at our discretion at any time, but we will try to inform you of changes, but we cannot guaranty, and we ask you to read this page periodically while using our services.